Approximately 90% of all Internet connectivity problems are
caused by a loss of synchronization between the modem and the
Internet Service Provider (ISP), which is typically AT&T, Verizon,
or Comcast. This can usually be fixed very simply by resetting the
modem.
Look on the back of the modem for a power switch, and if you find
one turn it off. If the modem doesn't have a switch, then unplug it
from the AC wall outlet.
Wait for at least one minute, then turn it back on (or plug it
back into the AC wall outlet).
Wait for at least one minute for the modem to re-establish
synchronization, then try your Internet connection again. If it's
still not working, call us at (408) 472-2576.
When you send a document to the printer, it is stored in a queue.
Print jobs are processed from the queue in the order they were
received. If a problem occurs with one print job, it can block the
other print jobs from being processed. If you keep trying to print
again and again, the print queue becomes a log jam and nothing will
get through. So the first thing to do is stop trying to print until
the log jam can be cleared.
Go to the Control Panel and click on the Printers icon. You will
now see a window with an icon for each of your printers.
Identify the printer that you are using and double-click it. This
will show you the print queue for that printer. If there are
multiple items in the queue, you have a log jam.
The item at the top of the queue is the one holding up all the
other print jobs, so you need to clear it. But if you have
repeatedly tried to print the same document you might as well clear
the entire queue or you'll end up with multiple copies. You can
right-click on the top item in the queue and choose "Cancel" or you
can click the Printer menu and choose "Cancel all documents".
Wait until the queue is clear and then try to print your document
again. If it still won't print, call us at (408) 472-2576.
